Many mobile phone users in Ghana lose airtime or mobile money because of subscriptions they did not plan to keep. These could be for caller tunes, games, or other services that charge weekly or monthly fees. The good news is that you can cancel these unwanted subscriptions yourself and stop the deductions.
This guide shows you the simple steps to cancel subscriptions on MTN Ghana, Telecel Ghana, and AirtelTigo, as well as from apps like Google Play.
How to Cancel Subscriptions on MTN Ghana
- Dial *175# on your phone.
- From the menu, check all subscriptions linked to your number.
- Select the services you no longer want and cancel them.
- MTN also allows you to stop multiple services at once.
How to Cancel Subscriptions on Telecel Ghana (formerly Vodafone)
- Dial *463#.
- Choose option 1 (Content Manager).
- A list of all active subscriptions will appear.
- Follow the instructions to cancel the ones you don’t need.
How to Cancel Subscriptions on AirtelTigo
- Dial *100# to check your subscriptions.
- Select the services you wish to unsubscribe from.
- For voice content services, send STOP to 2510.
- AirtelTigo also provides shortcodes for canceling specific services.
How to Cancel Subscriptions From Apps (Google Play)
Sometimes deductions come from apps like streaming platforms or music services. If you subscribed through an app, you must cancel directly there.
On Android (Google Play Store):
- Open the Google Play Store.
- Tap on your profile picture.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find the app or service you don’t want and cancel it.
Why This Matters
For years, many Ghanaians have complained about money being deducted without clear permission. By following these simple steps, you can take control of your mobile subscriptions and save your airtime or mobile money.
